Terms of service
Please read these terms carefully before booking a repair or using our website. They explain your rights and our responsibilities.
Last updated: August 2026
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These Terms and Conditions ("Terms") govern your use of the TVCareDocs website and all services provided by TVCareDocs, including in-home TV repair, remote troubleshooting, and streaming setup support. By using our services, you agree to these Terms in full.
TVCareDocs is an independent third-party service provider. We are not affiliated with, authorized by, or endorsed by any TV manufacturer, streaming platform, or cable provider.
Acceptance of Terms
Agreement to Terms
By accessing or using the TVCareDocs website (tvcaredocs.com) or booking any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
Eligibility
You must be at least 18 years of age and a resident of the United States to use our services. By using TVCareDocs, you represent and warrant that you meet these requirements.
Our Services
Scope of Services
TVCareDocs provides in-home TV hardware repair, remote troubleshooting support, and streaming setup assistance for residential customers across the contiguous United States. Services are performed by certified, background-checked technicians.
Service Availability
In-home repair services are available in most major US metro areas across all 48 contiguous states. Remote support is available in all 50 states. Availability may vary by location and is subject to technician scheduling.
Independent Service Provider
TVCareDocs is an independent third-party service provider. We are not affiliated with, authorized by, endorsed by, or in any way connected to any TV manufacturer, streaming platform, cable provider, or electronics retailer. Any reference to brand names is solely for the purpose of describing the devices we service.
Service Modifications
We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services.
Appointments & Scheduling
Booking
When you book an appointment through our website or by phone, you agree to provide accurate and complete information about your device, the issue you are experiencing, and your service address. Inaccurate information may result in additional charges or the inability to complete the repair.
Cancellation & Rescheduling
You may cancel or reschedule an appointment at no charge if you provide at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of up to $35 to cover the technician's travel costs.
No-Show Policy
If a technician arrives at your scheduled appointment and is unable to access the property or you are not present, a no-show fee of up to $50 may be charged.
Appointment Windows
We provide estimated arrival windows for in-home appointments. While we make every effort to arrive within the scheduled window, actual arrival times may vary due to traffic, prior appointment overruns, or other factors outside our control.
Pricing & Payment
Quotes & Estimates
We provide upfront quotes before beginning any repair work. Final charges will not exceed the quoted amount without your explicit approval. Diagnostic fees, if applicable, will be disclosed before the technician begins any assessment.
Payment
Payment is due upon completion of service unless otherwise agreed in writing. We accept major credit cards, debit cards, and other payment methods as indicated at the time of booking. All prices are in US dollars.
Taxes
Applicable sales taxes will be added to your invoice in accordance with the laws of your state and locality.
Refunds
If you are not satisfied with a completed repair, please contact us within 7 days of service. We will work with you to resolve the issue, which may include a return visit at no charge. Refunds are evaluated on a case-by-case basis.
Warranty & Guarantee
Labor Warranty
All repair labor performed by TVCareDocs technicians is covered by a 90-day workmanship warranty. If the same issue recurs within 90 days of the original repair, we will return to diagnose and fix it at no additional labor charge.
Parts Warranty
Replacement parts installed by our technicians carry the manufacturer's warranty, which is typically 90 days to 1 year depending on the part. We will provide documentation of any parts installed during your service.
Warranty Exclusions
The warranty does not cover damage caused by misuse, accidents, power surges, liquid damage, unauthorized modifications, or issues unrelated to the original repair. Physical damage discovered after service is not covered.
Limitation of Liability
Disclaimer of Warranties
Except for the express warranties stated above, TVCareDocs provides its services "as is" and makes no other warranties, express or implied, including warranties of merchantability or fitness for a particular purpose.
Limitation of Damages
To the fullest extent permitted by applicable law, TVCareDocs shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of use, arising out of or related to our services, even if we have been advised of the possibility of such damages.
Maximum Liability
Our total liability to you for any claim arising from or related to our services shall not exceed the amount you paid to TVCareDocs for the specific service giving rise to the claim.
Data & Personal Property
TVCareDocs is not responsible for any loss of data stored on your device. We recommend backing up all data before any service appointment. We are also not responsible for pre-existing damage or conditions not related to the repair being performed.
User Conduct & Website Use
Acceptable Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not use our website to transmit any harmful, offensive, or disruptive content.
Intellectual Property
All content on the TVCareDocs website — including text, images, logos, and guides — is the property of TVCareDocs and is protected by US copyright law. You may not reproduce, distribute, or create derivative works without our written permission.
Accuracy of Information
While we strive to keep all information on our website accurate and up to date, we make no guarantees about the completeness or accuracy of any content. Troubleshooting guides are provided for informational purposes only.
Privacy
Privacy Policy
Your use of TVCareDocs is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Disputes & Governing Law
Governing Law
These Terms and Conditions are governed by the laws of the United States and the state in which the service is performed, without regard to conflict of law principles.
Dispute Resolution
We encourage you to contact us first to resolve any dispute informally. If a dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted on an individual basis only, and not as a class, consolidated, or representative action.
Changes to These Terms
Updates
TVCareDocs reserves the right to update these Terms and Conditions at any time. When we make material changes, we will update the "Last Updated" date below and, where appropriate, notify you by email. Your continued use of our services after any changes constitutes your acceptance of the new terms.
Contact Us
Questions About These Terms
If you have any questions about these Terms and Conditions, please contact us at support@tvcaredocs.com or by calling +1 (888) 909 8127. We're happy to clarify anything.
Questions about our terms?
Call us at +1 (888) 909 8127 or email support@tvcaredocs.com