Your privacy matters to us
TVCareDocs is committed to being transparent about how we collect and use your data. This policy explains exactly what we do — and what we don't.
Last updated: August 2026
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This Privacy Policy applies to TVCareDocs and describes how we collect, use, and protect personal information when you visit our website, book a repair appointment, or contact our support team. By using our services, you agree to the practices described in this policy.
TVCareDocs is an independent third-party TV repair and support service. We are not affiliated with, endorsed by, or connected to any TV manufacturer, streaming platform, or cable provider.
Information We Collect
Information You Provide Directly
When you book a repair appointment, contact our support team, or fill out any form on our website, we collect information such as your name, email address, phone number, home address (for in-home service), and details about your TV or device issue.
Automatically Collected Information
When you visit TVCareDocs.com, we automatically collect certain technical data including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This data helps us understand how our website is used and improve your experience.
Communications
If you contact us by email or phone, we may retain records of that correspondence, including any information you choose to share, to help us resolve your issue and improve our service quality.
How We Use Your Information
Service Delivery
We use your contact and address information to schedule and complete in-home TV repair appointments, send appointment confirmations and reminders, and follow up on service quality.
Customer Support
Your information allows our technicians and support staff to provide accurate, personalized assistance — whether that's diagnosing a hardware issue or walking you through a streaming setup.
Communications
With your consent, we may send you service updates, maintenance reminders, or information about new services we offer. You can opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
Website Improvement
Aggregated, anonymized usage data helps us understand which pages are most helpful, identify technical issues, and make our website easier to navigate.
Data Security
How We Protect Your Data
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and regular security reviews to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Appointment records are typically retained for up to 3 years for warranty and service history purposes.
Your Rights & Choices
Access & Correction
You have the right to request a copy of the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, contact us at support@tvcaredocs.com.
Deletion
You may request that we delete your personal information. We will honor such requests unless we are required to retain the data by law or for legitimate business purposes (such as an active service warranty).
Opt-Out of Marketing
You can unsubscribe from marketing emails at any time using the link in any email we send, or by emailing support@tvcaredocs.com with "Unsubscribe" in the subject line.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. TVCareDocs does not sell personal information. To exercise your rights, contact us at support@tvcaredocs.com.
Third-Party Links
External Websites
Our website may contain links to third-party websites (such as TV manufacturer support pages or streaming service help centers). TVCareDocs is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email.
Contact Us
Questions or Concerns
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us. We're committed to addressing your concerns promptly.
Have a privacy question?
Email us at support@tvcaredocs.com and we'll respond within 2 business days.